Remember the other day when I was taking about playing around with StyleShake? Well I decided to give them a go and see what the dress would actually come out like. So I ordered something very similar to the image in that post. It’s a basic black cotton dress with a flared knee length skirt, puffed sleeves and a round collar.I ordered it on the Tuesday and it arrived the following Wednesday. The website said you would have it in 10 working days so that was pretty good. The quality of the sewing is what you would expect from a shop, it’s not ‘homemade’ looking at all. The fabric is cotton – kind of like a good cotton but not that thick stuff that the brands mostly use. More like everyday clothes. It’s all lined which is nice and it actually fits really well.
I set the measurements to the closest to mine it would allow. You can only get it to your exact measurements if you are in proportion like the average sizes. I'm not quite, but there was enough ease in the dress so that it fits (yay).
The only problem I’ve had is that the dress came without the collar as you can see in the picture. It looks kinda weird without it and I paid extra for it so I wrote an email to their customer services. They didn’t answer my first email so I re-sent it a couple of days later. I asked if they could add the collar for me, but I got an email saying my money was being refunded to paypal. They refunded the £2 extra I paid for the collar and made no attempt to fix the dress.
I was not very impressed with this. What if the skirt part had been missing? Would they have refunded me half the money and left me with half a useless dress?
I can add the collar myself if I want to, but not everyone has the skills or the tools to do that. Also this dress is very plain. I don’t think I’d want to wear it ‘as is’. I’ll probably have to add at the very least a ruffle around the bottom. This all seems like a lot of work for a ‘ready to wear’ dress.
All in all I think they’re product is pretty good but their custom service is lacking somewhat.
UPDATE: I've had another email from Styleshake asking if I got their previous message about fixing my dress (which I didn't). So now it looks like they are going to fix it. My estimations of their customer service is going up!
